Run Book Automation (RBA) is the ability to create programmed responses to events that occur in enterprise IT environments. RBA platforms enable enterprise data centers to lower operating costs and improve operational efficiencies by:
| • | Automating common IT administrative tasks such as provisioning virtual machines, security IDs and mailboxes. |
| • | Increasing application availably by reducing the response times to issue. |
| • | Automating disaster recovery procedures to reduce recovery times from catastrophic events. |
| • | Facilitating communication between IT departments through the integration of information across Service Desk, CMDBs and Event Management systems. |
| • | Continually monitoring and enforcing compliance to industry regulations and security standards. |
| • | Enforcing industry best practices and ITIL-compliant processes. |
David Williams of the Gartner Group offers a definition of Run Book Automation Software: "RBA should provide the ability to design, build, orchestrate, administer and report on workflows that support IT operations process. A run book process can cross all management disciplines and interact with all types of IT infrastructure elements (hardware and software)."
iWave Automator offers a vendor- and platform-independent RBA solution with one of the broadest sets of ITSM adapters available, supporting over 40 ITSM applications. iWave also provides a 100% graphical environment for creating and monitoring automated IT processes as well as a library of pre-built IT workflows called iWave Accelerators.
For more information on iWave Automator, download the iWave Automator data sheet or contact iWave Software to schedule a demonstration.
