iWave™ Software

iWave Automator / Features

With iWave Orchestrator, organizations benefit from rich ITPA capabilities including:

  • Scalable, high performance automation engine (parallel processing, multi-process, multi-customer)
  • Robust, enterprise-class architecture (active-active-failover, multi-tenant, high availability, role-based)
  • Broad, multi-vendor data center applications support (ITSM, storage, network, middleware, universal)
  • Prebuilt executable workflow library (for routine and complex data center tasks)
  • Collaborative graphical design environment (drag-and-drop, point-click mapping, no scripting)
  • Customizable IT service request portal (hosted service catalog , approval routing, role-based)
  • Configurable operations portal (compliance reporting and executive dashboards)

iWave Orchestrator is a powerful, RBA 2.0 full compliant product as defined by Gartner*. It offers superior usability, administration and reporting features to lower implementation and operational costs.

Orchestrator Feature Mapping to Gartner RBA 2.0 criteria.

Orchestration – Design, Build, Monitor, Report

  • End-to-end workflows to support operational processes
  • Multiple workflow support
  • Wizard driven process development
  • Drag-and-drop visual interface for process design and data mapping (no scripting)

Process Integration

  • Integrated data handing
  • Configuration discovery/CMDB Integration
  • Extensive library of prebuilt adapters (multi-vendor)
  • Wizard driven SDK for New Adapter development

Process Workflow

  • Parallel, synchronized workflow support
  • Hierarchical workflows simplify complex logic
  • Data bus Architecture for effective RBA communication
  • Extensive library of prebuilt workflows (iWave Adapters)
  • Automated decision-marking/process knowledge in workflows
  • Dynamic process validation
  • Workflow checkpoints

Process Management

  • Role-based process access/workflow visualization
  • Role-based process execution
  • Workflow process reporting
  • IT Operations Console
  • Workload balancing
  • Multi-tenant and Active-Active-Failover
  • High-Availability features
  • Advanced process metric reporting
  • Executive dashboards

Exceeding 2.0 Requirements

  • Multi-platform Support
  • State management support (for long running processes)
  • Software-as-a-Service (SaaS) architecture support
  • Collaborative workflow design Support
  • Workflow and process reuse on new projects
  • Compiled workflows (limits changes after process approval)
  • Multiple customers hosting with a single installation
  • Service Request Portal with online service catalog
  • ITIL-based Common Data Model for third-party adapters
  • Universal adapters for unsupported and custom application
  • Broad adapter coverage (service desk event, configuration, change management, storage, provisioning, virtualization, CMDBs, middleware and business applications)

* Source: Gartner Research Note , David Williams, G00169911 Dated: 14 August 2009.