iWave Connectors for Microsoft System Center Operations Manager
iWave provides a bi-directional integration hub, enabling your to seamlessly integrate your Operations Manger environment with the rest of your IT Service Management infrastructure (Incident, Event, Problem, Configuration and Asset Management Systems). Some of key reasons to consider iWave over simple, point-to-point connectors include:
| • | Guaranteed Delivery: iWave uses store and forward technology to guarantee the delivery of information between Operations Manager and third party IT Service Management Applications. iWave integration connectors are resilient, and can withstand both network and application outages. |
| • | Truly Bi-Directional Connectors: iWave offers a truly bi-directional integration hub for Operations Manager. You can leverage iWave to integrate information from Operations Manager into your other IT Service Management applications. You can also integrate information into iWave, enabling you to standardize on Operations Manger as your manager of managers. |
| • | Ease of Use: iWaves next generation interface provides your with an easy, graphical interface to create an manage Operations Manager integrations without writing a single line of code. |
Figure 2: Use iWave's Designer to Create Operations Manager Integrations & Workflows
| • | Integrations + Workflow: You can leverage iWave Process Designer to create both integrations as well as orchestrate IT processes between Operations Manager and 40 other IT Service Management Applications. |
| • | Automatic Failover: iWave provides active and passive failover for all Operations Manager integrations. Additionally, iWave support multicast mode which enables Operations Manager to send Operations Manager information to your Primary and Disaster Recovery environments simultaneously. |
| • | Secure Communication: iWave supports firewall friendly protocols and supports SSL to secure integrations. |
| • | Any-to-Any Adapter Technology: iWave architecture permits the creation of bi-directional connectors between any two (or more) iWave Adapters. Our enterprise data model allows the swapping of adapters while keeping installed adapters relatively unchanged. |
| • | Powerful Data Transformations: Users can graphically create data mappings and transformations using the iWave Mapping Designer. ITSM incident, change, problem, configuration, etc. objects are represented as nested rectangles. iWave automatically discovers the fields available for integration for each object. To create a mapping relationship, users simply drag and drop a connector between two fields. To apply a transformation between two fields, users drag and drop a transformation object from the palette shown at the bottom of the screen. |
| • | Data Filtration and Event Correlation: iWave can intelligently filter data that already created in an integrated system preventing event-storm scenarios. |
| • | Operations Manager Class Library Support: iWave communicates with Operations Manager using the native Class Library and Operations Manager SDK, allowing iWave to access and integrate any information that is programmatically accessible from Operations Manage including knowledge and discovery information. |
| • | Multiple Management Group Support: iWave supports multiple Management Groups through each Management Groups Root Management Server (RMS). iWave is configurable to work with multiple Root Management Servers, allowing you to create an environment that fits your business. |
Connecting Operations Manager to the World
Forward alerts from Operations Manager to the following Event Management Systems (and vice-versa):
- CA NSM
- CA Spectrum
- EMC Smarts
- HP Management Center
- HP Network Node Manager (NNM)
- HP Operations (OVO)
- IBM ITM6
- IBM Tivoli Enterprise Console (TEC)
- IBM Tivoli NetView
- IBM Tivoli NetView for OS/390
- Microsoft Operations Manager 2005
- Sun Management Center
Automatically create Incident and CI information in the following Incident Management & CMDB Systems:
- AmdocsCRM (formerly Clarify)
- Axios Assyst
- BMC Atrium
- BMC Remedy Asset Management
- BMC Remedy IT Service Management Suite
- BMC Remedy Service Management
- CA CMDB
- CA Unicenter Service Desk
- CA Unicenter SOLVE:Central
- ConfigureSoft ECM
- HP Service Desk
- HP ServiceCenter (formerly Peregrine)
- IBM Tivoli InfoMan
- IBM Tivoli Service Desk
- Marval MSM Service Desk
- N(i)2 CMDB
- Oracle Enterprise HelpDesk (formerly Vantive)
- Siebel CRM Call Center
Develop your own custom connector using an our Generic Adapter and graphical process modeling tools.
- IBM DB2 UDB
- Microsoft SQL Server
- ODBC
- Oracle
- Command Line Interface
- Flat File
- JMS (Java Message Service)
- Web Services (XML)
- BEA WebLogic
- IBM Websphere MQ
- Microsoft BizTalk
- Sonic MQ
- TIBCO
- webMethods
System Requirements
CPU |
2 GHz Intel Dual Core
|
Memory |
4 GB RAM |
Disk Space |
120 MB for primary & secondary servers
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Network Bandwidth |
Single Gigabit NIC. Bandwidth consumption is a function of message traffic.
|
Operating System (Integration Hub)
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Windows 2000 Server SP4
Windows 2003 Server SP 2 |
Operating System (Integration Adapter)
|
Windows 2000 Server SP4
Windows 2003 Server SP 2
Linux
Unix (AIX, HP-UX, SunOS, Solaris, etc.) |
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