Despite the recent consolidation of IT System Management (ITSM) software vendors, most large data centers still use system management software from a variety of vendors to manage their enterprise computing environments. As the pressure to implement ITIL best practices, reduce IT operating costs and improve application availability mounts, more organizations are seeking ways to integrate their diverse set of ITSM tools into a unified, seamless system to manage their change, configuration, event, incident, problem and release management processes.
iWave Integrator provides data centers with a standards-based, SOA-architected solution to seamlessly integrate exchange information between CMDBs, Service Desks, change, configuration, incident, problem and release management systems.
Key Features
Graphical User Interface: iWave Integrator provides a robust, graphical user interface to create and management integrations between ITSM Applications.
SOA Architecture: iWave Integrator supports a modern web services architecture. All iWave communication between iWave Adpaters occurs via web services protocols over standard TCP ports (HTTP/HTTPs communication over port 8080/8443)
Centralized Management: iWave Integrator provides users with a central console to manage all components of its iWave Integrator implementation. Administrators can configure and manage remote iWave Adapters deployed at remote locations from its iWave Management Console located in their data center.
Highly Customizable: iWave Integrator provides a high level of customization via its enterprise data model, using scripting—not coding—and superior mapping capabilities to enable your applications to share data from any database.
Complex Transaction Support: iWave Integrator allows companies to avoid data conflicts, prevent data duplications and ensure data integrity as information moves between ITSM systems. iWave Integrator is nearly transparent to the existing application, acting and communicating as a native client.
Guaranteed Delivery: iWave Integrator provides a robust set of facilities to guarantee transaction delivery and performance, including activity logs to retrace prior history.
Secure Transactions: To ensure secure communications, iWave Integrator incorporates the latest data encryption and firewall compliance technologies. It also utilizes the application’s built-in security mechanisms and processes.
Multiple Platforms: iWave Integrator runs natively on most versions of UNIX, Linux and Windows, and it communicates using standard web services protocols.
Localization Support: iWave Integrator supports messages containing both single- and double-byte Unicode character sets.
