iWave Customer Support

iWave Software provides 7 x 24 support, 365 days a year to our customers with support agreements that have critical incidents. For non-critical incidents, iWave Software provides support Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Standard Time (CST). iWave Customer Support can be contacted by phone or email.

Telephone:

• From the United States:  1.866.924.9283
• From EMEA: +44 870 099 4902

Supplied Information:

Please be prepared to provide the following information when you call.

• Incident Type:
  • Trouble Incident
  • General Support Request
  • Enhancement Request
  • Documentation Request
• Questions

If a Trouble incident, please be prepared to provide the following information:

• site location
• description of trouble symptoms
• system alarms or errors
• determine issue severity level
• list of troubleshooting procedures executed
  

We strongly recommend you contact our support team via telephone in the event of a severity code ‘Critical’ issue to ensure you receive the appropriate response time.

Email:

You can contact iWave Support by sending support requests via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include the appropriate information and indicate whether you would like to be contacted by email or telephone. Please be sure to provide the appropriate contact information so we may contact you without delay.