Automatically Respond to Network, Server & Application Issues
In today’s tough economic environment, enterprise IT organizations face an increasing demand for their services as companies turn to technology to improve operational efficiencies and competitiveness. While demand for their services is increasing, enterprise IT budgets remain flat. Increasingly IT departments are implementing intelligent fault remediation to meet growing demand without increasing staffing levels.
Intelligent Fault Remediation offers enterprise IT organizations with a real return on their investment:
- Filter the Noise, Focus on What’s Important: Intelligent Fault Remediation helps organizations filter out the “noise” from their network and enterprise management systems. Network and server events are validated against CMDB, SLA databases and knowledge databases before they become Incidents in your Service Desk.
- Speed, Speed, Speed: Intelligent Fault Remediation enables your IT organization to instantly respond to a wide array of network, server and application issues which reduces outages and keeps users happy.
- Automate Your Run Book: Intelligent Fault Remediation is the purest form of run book automation. By automating responses to known IT issues, you can ensure that your prescribed solutions are applied in the correct manner and sequence.
- Comply with Industry Regulation: Intelligent Fault Remediation ensures that the remediation process is fully documented every step of the way, enabling your organizations to stay compliant with industry regulations.
Intelligently Respond to Network Events
Intelligent Fault Remediation can fully automate the process your organization uses to respond to network, server and application issues.
- Network, server and application events are detected by your Enterprise System Management application.
- iWave Automator cross checks the event with your CMDB, SLA database and knowledge databases to determine:
- the event’s criticality (how many users are impacted by the event)
- the event’s severity (whether response time for the event are under an SLA)
- whether there is a prescribed response for the event
- iWave filters out the superfluous event, and opens an Incident in your IT Service Desk for important Events.
- iWave then takes corrective action to remediate the issue.
- If the remediation is successful, iWave closes the Incident in the IT Service Desk and acknowledges the Event in the Event Management Systems.
