iWave Software LLC provides software and services that help enterprise organizations automate the support of their IT infrastructure and critical business applications, enabling them to lower IT operating costs, reduce costly system outages and improve customer service.
For the past 16 years, Global 500 firms such as Raymond James, IGT, the European Patent Office and others, have relied iWave Software's products to streamline their IT support while improving quality of service and lowering operating costs.
iWave Software products include:
- iWave Automator - High performance IT Process Automation (ITPA) platform and process framework with over 30+ out-of-the-box ITSM adapters.
- iWave Transport Manager – Enterprise-class change and transport management solution for SAP that fully integrates with leading enterprise Service Desk applications.
iWave Software's products address a vast array of IT management challenges. Some common solutions include:
- Service Desk Integration - Lowers operating costs, meets service level agreement (SLA) obligations and improves customer service by electronically exchanging help desk tickets (also known as Incidents) between operating divisions as well as with external partners.
- Intelligent Fault Remediation - Improves system reliability and reduces mean-time-to-repair (MTTR) by creating automated responses to common application, server and network issues.
- Closed-Loop Change Management for SAP - Lowers enterprise application support costs and enforce regulatory compliance by automating the change approval and management process for SAP.
Headquartered in Frisco, Texas, iWave Software is a privately-held affiliate of Hall Financial Group.