Whether your organization is trying to exchange incidents between service desks or deliver self-service portal to address user IT requests, implementing a complex, process-driven solution across organization boundaries is a challenge. After 17 years in the IT business, iWave understands that the process is only part of the equation. For your implementation to be successful, your organization’s infrastructure, technology and people require equal attention.

The iWave Professional Services Group will guarantee your system is deployed with your goals and requirements in mind. As a result, the organization will free up resources for new IT initiatives both during and after the project ends.

From requirements planning and system definition through final performance testing, our team works alongside yours. We share our knowledge and skills, and help you develop the in-house expertise to manage our products once your implementation is complete. We use a flexible, but thorough methodology, to ensure project deadlines, costs and resources are within project boundaries.

Professional Services offered:

• Installation and configuration
• Product upgrades and hardware migrations
• Process Documentation and Improvement
• iWave Product Health Check

To schedule an engagement or learn more about our implementation services, please contact the iWave Professional Service’s team at support@iwavesoftware.com.

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