Cloud-Service Management
Private Clouds bring flexibility and scalability to enterprise computing but can dramatically increase the change complexity. The business views Private cloud computing as a simple, flexible requesting and timely delivery of IT services. To IT, it is a monumental shift in the way traditional services are delivered and introduces new technologies including dynamic provisioning, service chargeback and IT requests self-service. Coordination and co-existence of the existing IT service management infrastructure with on-demand environments is critical to managing the resources while assuring the health and performance of the delivered services.
iWave’s Cloud Service Management (CSM) Accelerator, powered by iWave Orchestrator, provides an end-to-end solution to managing the cloud services life cycle, from service request through administration service decommissioning and the return of resource back to the pool. CSM provides a web-based portal for receiving IT service requests, handles the automated routing of authorizations, and provisions the server and assigns storage resources. It fits within your existing ITSM and data center investment, masks process complexity and removes manual, error-prone tasks that introduce time delays and outages.
CSM brings efficiency to the computing infrastructure, while at the same time enhancing customer satisfaction. It helps lower costs and improves efficiency by automating tasks for virtualized servers, storage and networking resources plus offers the assurance of higher service availability and consolidated operations by visualizing virtual environments. CSM offers IT organizations looking at cloud computing to foster rapid innovation – a simple, cost-effective response to compete in today’s highly competitive environment. CSM reduces capital and operational costs and delivers an agile data center to the business.