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30
Unified Change Management – Automating SAP Change Requests through your IT Service Desk
In this educational webinar, you will learn why moving to a single, tightly integrated and automated process, orchestrated through your existing IT Service Desk can lower complexity and the cost of SAP change by 70%.
In this webinar, you will learn how to:
• Enforce SOX compliance through a single, regulatory compliant change management process
• Extend ITIL-compliant IT change management process to SAP
• Minimize SAP Basis involvement in the change process
• Approve transport changes outside of SAP
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23
Private Cloud Management – Orchestrating the 5 Essential Lifecycle Processes
In this educational webinar, you will learn the critical role of process orchestration and automation in reducing cloud operating costs, meeting Service Level Agreements (SLAs) and offering true business agility without sacrificing IT security, compliance and control.
In this webinar, you will learn to:
• Orchestrate the five lifecycle processes that will make or break your cloud management strategy
• Create an end-to-end customer service request experience, including self-service request entry, automated approval routing, resource commissioning and lifecycle management
• Use chargeback and lifecycle management to control the issues of cloud cost and sprawl
• Accommodate cloud bursts by dynamically scaling the cloud to meet demand.
• Overcome limitations in virtual provisioning tools (DR, associated resources provisioning, physical infrastructures, ITSM monitoring tools)
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16
B2B Service Desk Integration – Driving Down Costs and Improving Customer Satisfaction
In this educational webinar, you will learn the cost, service and MTTR advantages to implementing a Service Desk Integration strategy and understand how to implement simple, cost-effective linking from your service desk to customers, partner and event management tools.
In this webinar, you will learn the:
• Top 10 data center tasks that can benefit from Service Desk Integration
• Differences between Service Desk Integration, Automation and Orchestration
• Factors driving Service Desk Integration Adoption (ITIL, Cloud, Fault Remediation)
• Role of Service Desk Integration in the creation of RTI an d Private Clouds
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