Too often custom development and point solutions are deployed as a substitute to an enterprise class process automation and orchestration platform. While this solution can provide immediate relief, in most instances it cannot evolve to support the complexity, scale and agility requirements of tomorrow’s real-time infrastructures and private clouds. Ultimately, custom development and point solutions prove inadequate for enterprise wide, mission critical ITPA projects and result in costly rewrites or complete replacement over time.

A cost effective, mission critical ITPA solution must have the following functionality:

• Fault tolerant, scalable architecture with guaranteed data delivery
• Advanced security features including data encryption and built-in user authentication
• Role-based data access, process execution and reporting
• State management for long running processes
• Performance scaling options (parallel processing)
• Common, extendable data model (ITIL compliant)
• Self-service automation portal supporting easy customization and approval routing
• Visual designer for creating, modifying and compiling modeled processes
• Monitoring console with visibility to the process component level
• Cross platform
• Simple method to create new data center adapters for Service Management, Provisioning, Storage, Directory Services applications

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