ITPA Advantages—ITPA Processes
ITPA Processes
IT Process Automation (ITPA) can be applied to most data center processes involving IT tools and resources. The result is more cost effective, efficient operations. Typically, the following main areas are the focus of process automation initiatives:
- ITIL Service Support Processes: ITPA lowers operation costs and improves service delivery by embedding best practices and ensuring that people, processes and technology link across geographical and operating unit boundaries.
- IT Resource Provisioning and Life Cycle Management: ITPA significantly reduces the amount of time it takes to accurately build new machines that comply with company policies. Lifecycle visibility returns unused resources to a resource pool to save on ongoing capital expenditures.
- Fault remediation: ITPA improves IT Resource Provisioning and Life Cycle Management though instantaneous, automated response to the monitoring system events.
- Close-loop Change Management: ITPA improves availability and lowers costs by reducing ad-hoc change and ensures that a complete, detailed audit trail exists for each change implemented.
- Disaster recovery: ITPA reduces the time and cost incurred in transitioning to backup systems and recovering from outages.
Cloud Lifecycle Management
| iWave Accelerator | Accelerator Description | Example Data Center processors |
|---|---|---|
| Dynamic Server Provisioning | Offers automated provisioning, administration and decommission of virtual and physical servers. |
Automated response to Engineering team requesting additional machines required for new release testing.
Automated provisioning of new servers to meet new project demands without impacting IT administrator’s daily workload.
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| Automated Disaster Recovery | Offers an automated, orchestrated failover to secondary servers, data centers or public cloud. Orchestrates the recovery of down systems back to nominal state. |
Server outage triggers the provisioning of a new machine, the allocation of network and storage resources, and the loading of required configuration.
Network outage triggers business continuity plan to redirect operations to Amazon public cloud for continuing business activities.
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| Private Cloud Service Management | Offers self service of IT requests, dynamic provisioning and de-commissioning of resources in a private cloud. |
User submits request for new software. If a license is available, the request is automatically approved, the software is downloaded and installed on the server, and the end user is notified without direct IT staff intervention.
User requests additional rights on computing resources. The request is received and the role is verified in Active Directory. The request is approved, rights are updated and the users are notified without direct IT staff intervention.
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| Intelligent Fault Remediation | Offers instantaneous, automated response to alerts from monitoring tools without manual intervention. All steps are tracked through the service desk change request process. |
A network monitoring tool reports and automatically responds to a critical network outage by rebooting a router or killing a runaway process.
Ad-hoc changes to server security configurations are automatically restored to compliant values (anti-virus, share permissions).
Server account passwords are automatically rotated on a monthly basis to meet security compliance mandates.
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| Closed-loop Change Management | Offers a tightly coupled, automated and compliant change management process for SAP, all orchestrated from within your existing IT service desk. |
SAP change requests are initiated, tracked and closed through the IT service desk.
Business owners approve SAP change requests through the IT service desk.
Auditor generates consolidated SAP change requests, transports promotion documentation from IT service desk.
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| Service Desk Integration |
Offers a “virtual” service desk as an effective strategy for migration to a single vendor or help desk. SDI allows seamless entry, assignment and routing of incidents between disparate products across multiple time zones and to managed service providers. |
Customer — Managed Service Provider/ITO incident exchange.
Automated service desk incident creation from network event monitoring alerts.
Synchronization of incidents across multiple service desk products, business units, time zones or centers of excellence.
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| Automated Workload Management | Offers dynamic allocation of server resources (i.e., CPU, memory, storage) based on real-time and predicted workloads. |
Orchestration automatically responds to alert on critical CPU usage by provisioning a second server and enabling parallel processing.
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