Leading provider of IT integration software enters IT process automation (run book automation) market with the release of iWave Automator
ORLANDO, FL AND FRISCO,
TX June, 23, 2008 (Booth Y, Gartner Infrastructure, Operations & Management Summit) iWave Software, a leading provider of IT integration software, today announced its entry into the IT process automation market with the introduction of iWave Automator.
iWave Automator provides organizations with an enterprise-class platform
to automate data center support processes (run book automation) and to
integrate IT system management (ITSM) applications. Leveraging iWave's
15-year history of providing integration software, iWave Automator enables
IT organizations to automate, standardize and enforce best practices,
lowering their operating costs and improving application availability,
while maintaining compliance in their virtualized and physical data
centers.
"iWave's entry into IT process automation is a natural extension for the
company, building upon our deep domain expertise and proven success
helping leading companies worldwide automate and integrate the systems
used to manage IT infrastructure," said Brent Rhymes, president of iWave
Software. "iWave Automator provides users with a graphical, easy to use
install and configure experience, while delivering the same stable and
secure integrations on which our customers have come to depend, but with
the added built-in benefit of process automation. The newest generation
of iWave integration software enables our customers to take automation
beyond the physical data center by extending delivery to their virtualized
environments."
iWave Automator provides IT administrators with two options for automating
their virtual or physical data center environments. Administrators can
use iWave's graphical process design environment to create automations
specific to their organization's unique business needs. They also can
implement iWave Accelerators, pre-built IT automation workflows that
automotive specific tasks using ITIL compliant processes.
iWave Automator's flexible architecture offers failover, process scaling,
guaranteed delivery and the ability to install on multiple platforms with
multiple vendor software applications. The platform consists of the
following components:
| • |
iWave Adapters: iWave offers over 40 pre-built adapters
for IT service management (ITSM) applications. iWave Adapters support all
of the popular ITSM applications that span the ITIL Service Support
disciplines including service desks, event, problem, change, configuration
and release management.
|
| • |
iWave Accelerators: iWave Accelerators are pre-built
workflows that administrators can download and import into their iWave
Automator environments. iWave Accelerators help administrators automate
common IT management tasks including virtual server management,
configuration and compliance management.
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| • |
iWave Designer: A graphical user interface that provides
administrators the tools required to create IT process automation
workflows and integrations quickly and easily.
|
| • |
iWave Management Console: A Web-based console that
provides administrators the ability to monitor the health of the iWave
Automator environment as well as their ITSM workflows and integrations.
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For more information about iWave Software or iWave Automator visit
www.iwavesoftware.com or stop by Booth Y during the Gartner
Infrastructure, Operations & Management Summit this week. Media also may
visit the virtual press office Gartner Infrastructure, Operations &
Management Summit at http://virtualpressoffice.com/kit/iWave and download
the company's media kit.
About iWave Software
iWave Software provides software products to integrate, automate and orchestrate IT service management processes including incident, problem, configuration, release and change management (as defined by the ITIL). For the past 15 years, global firms, such as Raymond James, IGT, the European Patent Office and others, have leveraged iWave Software’s products to streamline their IT support while improving quality of service and lowering operating costs.
iWave Software, LLC is a spin-off of Skywire Software, LLC, a global enterprise software company serving the insurance, financial services, legal and professional services industries. Skywire Software's industry-specific software and services enable customers to integrate processes, people and information. Headquartered in Frisco, Texas, iWave Software is a privately-held subsidiary of Hall Financial Group, a $2 billion private, diversified financial firm.
