MIAMI BEACH, FL AND FRISCO, TEXAS – June 16, 2006 – Skywire Software, a diversified software company with a focus on enterprise service management, today announced that its iWave Integrator has achieved a certified integration with HP OpenView Service Desk. iWave Integrator is an integration framework that is tailored to make IT service management (ITSM) applications communicate in near-real time to exchange alerts, notifications, trouble tickets and support data.
The iWave Integrator framework for HP OpenView Service Desk is designed to provide an immediate answer to the need for a customized and robust integration between HP OpenView Service Desk and more than 25 other ITSM applications, including enterprise management systems, help desks, and mainframes. iWave Integrator for HP OpenView Service Desk uses Java Web services to transport data from HP OpenView Service Desk to other ITSM applications and handles the basic requests of create, update, search and retrieve.
In addition, iWave Integrator leverages an enterprise data model, service-oriented architecture and dynamic data mapping to allow the software to transform any data in the respective databases. The software is also designed to scale to any number of applications and remains flexible to changes in the ITSM environment. iWave Integrator’s fail-over and disaster recovery tools help to keep the integration intact at all times.
“With the increasing need to consolidate ITSM applications among business units and partners, companies often do not have the time or the resources to build the kind of customized integration they require,” said Wendy Gibson, COO of Skywire Software. “Because iWave Integrator leverages an enterprise data model and service-oriented architecture, it is capable of producing scalable, flexible and highly customized integrations between HP OpenView Service Desk and multiple other applications in a fraction of the time and resources it would take to build internally.”
“HP’s collaboration with Skywire Software allows us to meet customers’ needs in the management of heterogeneous ITSM environments,” said Yale Tankus, vice president, Partnerships and Alliances, OpenView Business Unit, HP. “Specifically, iWave Integrator offers valuable functionality to HP OpenView Service Desk customers who are implementing multiple applications in their environment or seeking to integrate with business partners and outsourcers,”
For more information on Skywire Software’s iWave Integrator for HP OpenView Service Desk, please visit: www.skywiresoftware.com. In addition, customers can visit the Skywire Software booth #C19 at next week’s HP Software Forum for live product demonstrations.
About Skywire Software
Skywire Software is a diversified enterprise software provider. With more than 300 customers worldwide, the Frisco, Texas-based company is focused on “Building Customers For Life.” Founded in 2000, Skywire Software is a subsidiary of Hall Financial Group, a privately held investment firm with diverse holdings in the United States and Europe. For more information about Skywire Software, call 1-866-92-iWAVE or visit www.skywiresoftware.com.
Skywire Software is a registered trademark and iWave Integrator is a registered trademark of Skywire Software, LLC. All other names, brands or products referenced are the service marks, trademarks or registered trademarks of their respective companies.
